Terms & conditions
You are agreeing to the Terms & Conditions as set out here by using the website and buying wine from us.
Provision of website service
This site is operated & owned by Honest2Goodness Wines – Company No: 6325454, with registered office at 136a Slaney Close, Dublin Industrial Estate, Glasnevin, Dublin 11, Ireland.
General e-mail address: firstname.lastname@example.org
Office Telephone: +353 (087) 9914291
It is our policy to not sell alcohol to any person under the age of 18 years of age. This is in accordance with the law. You are confirming that you are over 18 by placing an order with us. If the wine or gift you purchase is a gift for someone else, then the recipient must also be over 18 years of age.
Customer quality promise
If you are unhappy with the quality or do not like the wine that you have purchased on our website then we will refund you for the wine that has not been opened and which remains in a saleable condition on its return. (See returns policy).
Should your wine not arrive in reasonable condition you should get in touch with us as soon as possible. If it is visibly damaged when being delivered, you should refuse to accept it and request that the wine is returned to us and we will replace it free of charge when you bring the matter to our attention. (Please see delivery information on how you can reduce the risk of breakage when ordering).
Availability of wines
As wine is a natural product, a particular wine or vintage may be unavailable. We do our best to avoid this and in the event that you order a case and a specific wine is not available, we will substitute that wine with a wine of similar or higher quality and price at no extra cost to you. If you order 6 or more bottles of the same wine, we will do our best to contact you to see if you’d like to choose a different wine or wait until the wine becomes available again. The vintages shown on the bottle photographs of the wines may not be the current vintage.
The prices for goods displayed for sale are as displayed on the website, and are inclusive of VAT and Duty at applicable rates as of time of purchase. Additional charges include delivery fees, and fees are displayed at the Checkout section, and also on the Delivery page. All prices are in Euros, include VAT and are per bottle, per case or per item as indicated. Please note that we do not accept responsibility for typographical errors. Prices can change at short notice without prior notice. By completing and submitting the electronic order form on the site, you are offering to purchase the goods and if accepted by us will result in a binding contract.
By making the offer to purchase the goods you are also authorising Honest2Goodness Wines and any and all payment processors used by the company to pre validate the credit or debit card presented for the full value of the goods and related fees/service charges in your basket. Your card will not be charged until the offer to purchase has been accepted by Honest2Goodness Wines and the goods have been dispatched by Honest2Goodness Wines or the 3rd party acting on our behalf.
Acceptance of your order will be confirmed by email to the email address you provide on your order details. Our acceptance of your order will create a legally binding contract between us whether or you receive an email or not. We reserve the right not to supply you at our discretion.
MINIMUM ORDER & PACKING
There is no minimum order in terms of number of bottles. However there is a minimum order value of €50.
Orders are packed in specially constructed cardboard boxes and if the purchase states that it comes in a gift box then you will receive it in a gift box.
There is free delivery in the Republic of Ireland on orders of €90 or more.
SHIPPING CHARGES where applicable
Republic of Ireland: €7.50 flat rate per address. 1-3 working days delivery (orders received before 12noon).
UK & Northern Ireland: €18.00 flat rate per address. 4-5 working days delivery.
For deliveries outside the Republic of Ireland please contact us.
If you send multiple cases to different addresses then each address will be regarded as one drop. Deliveries are charged to customers at cost and are not marked up in any way.
Honest2Goodness Wines offers a nationwide delivery service through Fastway Couriers. We endeavor to make next day/24 hour deliveries but at certain times it might take up to 3 days. Deliveries do not take place on weekends, operating only Monday to Friday. For all orders placed between 12 noon Friday and Sunday, delivery will only take place on Tuesday.
The person receiving the goods must be 18 years of age or over. If the person delivering the goods is in any doubt as to the age of the person receiving, they reserve the right to ask for proof of age and / or retain the goods until they can be received by a person of the legal age to purchase alcohol.
Please contact us if you have not received your goods within 3 working days. We will then be able to track it for you.
At peak times, particularly Christmas, your goods may take longer to arrive. We therefore advise and ask that orders are placed as early as possible to avoid disappointment. If there are any special requirements regarding delivery we will do our best to facilitate that.
Deliveries are made during business hours, usually between 09.00hrs and 17.00hrs. Somebody must be present to take delivery and sign for the delivery. If there is no-one at home at the time of delivery, a note will be left with the courier’s contact number. You can then contact the courier directly and arrange a convenient time to receive or collect the wine. Unfortunately we are not able to arrange for deliveries outside of business hours. If you will not be at home to accept the wine, you can choose to have it delivered to another address – such as a work place. A contact number must be provided for all delivery addresses.
Cancellation of orders, returns and refunds
You can cancel your order up to the point of despatch at no extra charge. Contact us by phone on +353 (087) 9914291 or email at email@example.com You will need to quote the order number that is displayed on your order confirmation.
You are entitled to a cooling-off period of 7 working days, which begins the day after you receive your order. During the cooling-off period you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. You are responsible for any costs incurred in returning goods that are not faulty or damaged.
If the goods are faulty or damaged in transit, Honest2Goodness offers the choice of either replacement goods or a full refund including delivery charges incurred. Simply contact us on the e-mail address above or give us a call and we’ll take care of the rest!
ONLINE GIFT VOUCHER
Honest2Goodness gift vouchers are available to be spent online at www.h2g.ie or in our shop at the Glasnevin Market.
To redeem an online gift voucher, shop as usual on the website and then proceed to checkout. During the checkout process you’ll be asked to enter the code for each voucher that you are redeeming. After entering the code(s), your order will be automatically updated with credit to the value of the voucher(s). If there’s any balance for you to pay, you can use a debit or credit card in the usual way. If you don’t spend the full value of the voucher(s), the remaining credit will be stored on your h2g.ie account and can be used towards your next purchase. Vouchers are valid for 1(one) year from date of issue.
Online gift vouchers can be used only once.
If you experience any difficulties when trying to redeem your voucher at checkout, e-mail firstname.lastname@example.org or call us on +353 (087) 9914291 (Monday – Friday, 9am – 5pm).
glasnevin market SHOP
To redeem an Honest2Goodness voucher at the shop, bring the voucher(s) with you to the shop, and your voucher(s) will be credited against the purchases you make. If you don’t spend the full value of the voucher(s), we will issue an amended voucher for the remaining value which can be used towards your next purchase. Vouchers are valid for one year from date of issue. The shop is open Thursday 5pm to 9pm and Saturday 10.30am to 3pm.
Customer service promise
If you are unhappy with our service in any way please contact us immediately on any of the platforms below.
At Honest2Goodness we want you to be happy with our wines and service at all times and will do our best to resolve any issues you have as quickly as possible: info@honest2goodness or call us on +353 (087) 9914291
Honest2Goodness will use all due and reasonable expertise and care to ensure that our website is operational on a continual basis. However, because of the nature of the Internet, Honest2Goodnes cannot give guarantees or warranties in this regard. Specifically, the accuracy or availability of the information should not be taken for granted. Honest2Goodness gives no guarantee that the website is free of viruses or other contaminating properties.
Limitation of liability
Regarding the content that is available on the website, Honest2Goodness will use all reasonable efforts to resolve faults. In using the site you are agreeing that Honest2Goodness will not be responsible for any losses (other than damages for death or personal injury resulting from Honest2Goodness negligence) you may incur as a result of your use or non-use of the content.
Modifications to website content
In improving the website and the services we offer, Honest2Goodness reserves the right at all times to make changes to the content, including these Terms & Conditions. Additionally, prices and products are subject to change without notification. You will be subject to the policies and Terms & Conditions in place at the time of your visit to and interaction with the website.
Security & e-commerce gateway
Your security and peace of mind are of the greatest importance to Honest2Goodness. We try to take all responsible and reasonable steps to protect your personal data.
Any sensitive information (including personal data and payment information) that you send us from your computer or smartphone is securely encrypted and protected using Internet standard encryption technology known as SSL (Secure Sockets Layer). This process scrambles any sensitive data you transmit to us, preventing it from being intercepted during transmission.
There is no specific time limit applying to your access and use of the site. However, Honest2Goodness reserves the right to suspend or terminate your access and use at any time. It may exercise that right with or without notice.
You may not assign, sub-licence or otherwise transfer this Agreement or your rights of access to the website to anyone else.
Failure by either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy.
Irish law will apply to this Agreement and both Honest2Goodness and you agree to submit to the non-exclusive jurisdiction of the Irish Courts. All contracts that result from the use of this website are concluded in the English language. Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the Electronic Commerce Act, 2000, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.
By Post: Honest2Goodness Wines, Unit 136a Slaney Close, Dublin Industrial Estate, Glasnevin, Dublin 11, Ireland.
By Telephone: +353 (087) 9914291
By Email: info@honest2goodness.