Delivery & returns
MINIMUM ORDER & PACKING
There is no minimum order in terms of number of bottles. However there is a minimum order value of €50 for delivery.
Orders are packed in specially constructed cardboard boxes and if the purchase states that it comes in a gift box then you will receive it in a gift box. Orders under €50 are only available for collection.
There is free delivery in the Republic of Ireland on orders of €90 or more.
Collection also available from Glasnevin Market from Tuesday to Saturday – 10am to 4pm.
SHIPPING CHARGES where applicable
Republic of Ireland: €7.50 flat rate per address. 1-3 working days delivery (orders received before 12noon).
UK & Northern Ireland: €18.00 flat rate per address. 4-5 working days delivery.
For deliveries outside the Republic of Ireland please contact us.
If you send multiple cases to different addresses then each address will be regarded as one drop. Deliveries are charged to customers at cost and are not marked up in any way.
Honest2Goodness Wines offers a nationwide delivery service through Fastway Couriers. We endeavor to make next day/24 hour deliveries but at certain times it will take up to 3 days. Deliveries do not take place on weekends or Mondays, operating only Tuesday to Friday. For all orders placed between 12 noon Friday and Monday, delivery to Dublin addresses/despatch to addresses outside Dublin, will take place on Tuesday.
The person receiving the goods must be 18 years of age or over. If the person delivering the goods is in any doubt as to the age of the person receiving, they reserve the right to ask for proof of age and / or retain the goods until they can be received by a person of the legal age to purchase alcohol.
Please contact us if you have not received your goods within 3 working days. We will then be able to track it for you.
At peak times, particularly Christmas, your goods may take longer to arrive. We therefore advise and ask that orders are placed as early as possible to avoid disappointment. If there are any special requirements regarding delivery we will do our best to facilitate that.
Deliveries are made during business hours, usually between 09.00hrs and 17.00hrs. Somebody must be present to take delivery and sign for the delivery. If there is no-one at home at the time of delivery, a note will be left with the courier’s contact number. You can then contact the courier directly and arrange a convenient time to receive or collect the wine. Unfortunately we are not able to arrange for deliveries outside of business hours. If you will not be at home to accept the wine, you can choose to have it delivered to another address – such as a work place. A contact number must be provided for all delivery addresses.
Cancellation of orders, returns and refunds
You can cancel your order up to the point of despatch at no extra charge. Contact us by phone on +353 (01) 830 7239 or email at firstname.lastname@example.org You will need to quote the order number that is displayed on your order confirmation.
You are entitled to a cooling-off period of 7 working days, which begins the day after you receive your order. During the cooling-off period you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. You are responsible for any costs incurred in returning goods that are not faulty or damaged.
If the goods are faulty or damaged in transit, Honest2Goodness offers the choice of either replacement goods or a full refund including delivery charges incurred. Simply contact us on the e-mail address above or give us a call and we’ll take care of the rest